Shipping policy

Shipping Policy

Last updated: July 20, 2026

Order processing

Most orders are processed within 1–3 business days. Business days are Monday through Friday, excluding holidays.

Our daily order cutoff is 3:00 p.m. Central Time. Orders received after the cutoff, on weekends, or on holidays begin processing on the next business day. The cutoff determines when processing begins and does not guarantee same-day shipment.

Processing time is separate from the carrier’s transit time. High order volume, severe weather, product availability, special-handling requirements, and holidays may result in additional processing time.

If we cannot ship an order within the timeframe promised at the time of purchase, we will contact the customer with available options, including accepting the delay or canceling the affected order for a full refund.

Shipping destinations

We ship within the United States to eligible destinations for which a shipping option is displayed at checkout. We do not offer international shipping.

We do not ship to:

  • P.O. boxes

  • APO addresses

  • FPO addresses

  • DPO addresses

Certain products may be unavailable in particular locations because of carrier limitations or applicable laws and regulations. An order may be canceled and refunded if we determine that it cannot legally or safely be shipped to its destination.

Shipping charges

Shipping charges are calculated and displayed at checkout. Rates may depend on the destination, package dimensions, weight, product type, and selected shipping service.

We do not offer free shipping unless a specific promotion expressly states otherwise.

Estimated delivery

Available shipping services and estimated delivery times are displayed at checkout when possible. These estimates begin after the order has been processed and transferred to the carrier.

Delivery dates are estimates unless the selected carrier service expressly provides a guarantee. Weather, carrier disruptions, peak-season demand, and other circumstances outside our control may affect delivery.

Tracking

When an order ships, the customer will receive a shipping confirmation containing available tracking information. Tracking activity may take up to 24–48 hours to appear after the label is created.

If tracking has not updated for three business days, please contact us at support@agribiosystems.com and include your order number. We will review the shipment and, when appropriate, contact the carrier.

Address accuracy and changes

Customers are responsible for providing a complete and accurate delivery address. Please review the shipping information carefully before placing an order.

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility.

Lost or missing packages

If tracking indicates that a shipment may be lost, contact us at support@agribiosystems.com. We will review the shipment and, when appropriate, open an investigation with the carrier.

If tracking shows a package as delivered but it cannot be located, please:

  1. Confirm that the shipping address on the order is correct.

  2. Check all entrances and possible delivery locations.

  3. Ask household members, neighbors, or building personnel whether they accepted it.

  4. Allow one business day in case the carrier’s delivery scan was entered early.

If the package remains missing, contact us promptly so we can review the available options. Refunds or replacements are determined after reviewing the order and any available carrier information.

Damaged or incorrect shipments

Inspect the shipment promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us at support@agribiosystems.com within seven calendar days of delivery.

Please include:

  • The order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging and shipping label

Keep the product and all packaging until the issue has been resolved. After reviewing the claim, we will explain the available replacement, refund, or carrier-claim options.

Returns

Returns and refunds are governed by our Return and Refund Policy.

Contact us

For questions concerning an order or shipment, contact:

AgriBio Systems
support@agribiosystems.com
2335 Fox Ln
Jacksonville, IL 62650